Terms of Conditions
1. Introduction
Welcome to [Tangrencaps.com]. This website is operated by [TangrenCap] (“we,” “our,” or “the Company”). By accessing our website and placing an order for our products, you agree to be bound by these Terms and Conditions (“Terms”). Please read them carefully. If you do not agree to all these Terms, you must not use this website or place an order.
2. Definitions
“Buyer/You”: The person or entity placing an order for Products.
“Products”: Customizable hats offered for sale by us.
“Customization”: The process of manufacturing hats according to Buyer’s specifications, including but not limited to logos, designs, colors, materials, embroidery, and printing.
“Order”: A formal request by the Buyer to purchase Products and Customization services.
3. Customization Process & Buyer’s Responsibility
Quote & Validity: Quotes provided are based on your specifications and are valid for [e.g., 30 days]. A formal Production Confirmation will be issued upon order finalization.
Artwork Approval: You must provide high-resolution, print-ready artwork. We may provide a digital or physical pre-production sample for approval. Your final written approval of the artwork/proof is mandatory before mass production begins. Once approved, you assume full responsibility for any errors in the design, text, or placement. Changes after approval will incur additional charges.
Accuracy of Information: You are solely responsible for the accuracy of all specifications provided, including sizes, colors, quantities, and branding details.
4. Orders, Pricing & Payment
Order Acceptance: Your order constitutes an offer to purchase. A binding contract is formed only when we issue a written Order Confirmation.
Pricing: Website prices are for reference. Final pricing is as stated in the official Quotation or Order Confirmation. Prices are subject to change due to material cost fluctuations. All prices are in US Dollars (USD) unless otherwise agreed in writing.
Payment Terms: Accepted methods: [e.g., Bank Transfer/TT, PayPal, Letter of Credit].
A 50% deposit is required to initiate production after artwork approval.
The remaining 50% balance must be paid in full before shipment.
Taxes and Duties: All prices are exclusive of any taxes, import duties, or customs fees imposed by the destination country. The Buyer is responsible for all such charges.
5. Minimum Order Quantity (MOQ)
Our custom service requires a Minimum Order Quantity. The standard MOQ is [e.g., 300 pieces per design/style], unless otherwise agreed in writing. We reserve the right to change the MOQ at any time.
6. Production & Delivery
Lead Time: Production lead time is calculated from the date we receive the deposit and the final approved artwork. Standard lead time is approximately [e.g., 25-35 business days], but may vary based on order complexity and quantity. The estimated delivery date will be confirmed in the Order Confirmation.
Shipping & Incoterms: Shipment is typically arranged under [e.g., FOB Shenzhen, or EXW, etc.] Incoterms. The selected carrier will be [e.g., DHL/FedEx for samples, sea freight for bulk orders]. All delivery dates are estimates. We are not liable for any delays caused by customs, weather, freight forwarders, or other force majeure events. Title and risk of loss pass to the Buyer upon our delivery of the goods to the carrier.
7. Samples
Pre-Production Samples: A pre-production sample can be provided upon request before mass production. Sample cost and shipping fees are borne by the Buyer.
Bulk Production Consistency: Bulk products will match the approved pre-production sample, allowing for reasonable and minor variations in color and manufacturing.
8. Returns, Refunds, and Cancellations
As our Products are made-to-order, we do not accept returns or provide refunds except under the following conditions:
Products received have undisclosed manufacturing defects that were not present in the approved sample.
We shipped the incorrect product or specification.
Order cancellation must be requested in writing. If production has not begun, a cancellation may be accepted with an administrative fee. Once production has commenced, the deposit is non-refundable.
9. Intellectual Property
Buyer’s Warranty: You warrant that any artwork, design, or logo you provide does not infringe upon any third party’s intellectual property rights. You grant us a license to use such materials solely for the purpose of fulfilling your order.
Our Rights: All content on this website, including text, graphics, logos, and images, is our property or the property of our licensors and is protected by international copyright laws.
10. Limitation of Liability
To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to these Terms or the Products. Our total cumulative liability to you for any claim shall not exceed the total amount of the Order giving rise to the claim.
11. Privacy
Your privacy is important to us. Please refer to our separate Privacy Policy for information on how we collect, use, and protect your data.
12. Force Majeure
We are not liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, war, terrorism, strikes, pandemics, material shortages, or government regulations.
13. Governing Law & Dispute Resolution
Governing Law: These Terms shall be governed by and construed in accordance with the laws of [e.g., the People’s Republic of China], without regard to its conflict of law principles.
Dispute Resolution: Any dispute shall first be resolved through friendly negotiation. If negotiation fails, the dispute shall be submitted to the [e.g., China International Economic and Trade Arbitration Commission (CIETAC)] for arbitration which shall be final and binding.
14. General Provisions
Severability: If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.
Changes to Terms: We reserve the right to update these Terms at any time. The updated version will be posted on our website with a revised “Last Updated” date.
15. Contact Us
If you have any questions about these Terms, please contact us at:
[Your Company Name]
[Your Physical Address]
[Email: your.email@yourdomain.com]
[Phone: +86 XXX XXXX XXXX]